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Overview

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange.

To qualify for a return, your item must be unused, in its original condition, and in the original packaging.

Certain items are not eligible for returns, including but not limited to:

  • Perishable goods (e.g., food, flowers, newspapers, or magazines)
  • Intimate or sanitary products
  • Hazardous materials or substances
  • Flammable liquids or gases

Additional Non-Returnable Items

  • Gift cards
  • Downloadable software products
  • Certain health and personal care items

Proof of purchase or a receipt is required to process your return. Please do not send your purchase back to the manufacturer.

Partial Refunds

Certain situations may warrant only a partial refund:

  • Items with visible signs of use (e.g., books with wear and tear)
  • Opened items, such as CDs, DVDs, software, or vinyl records
  • Items not in their original condition or missing parts due to reasons not caused by our error
  • Items returned more than 30 days after delivery

Refund Process

Once we receive and inspect your return, we will email you to notify you. If your refund is approved, it will be processed, and a credit will be applied to your original payment method within a few business days.

Late or Missing Refunds

If your refund hasn’t been received:

  1. Check your bank account again.
  2. Contact your credit card company; refunds may take some time to post officially.
  3. Contact your bank, as there may be processing delays.

If you’ve completed these steps and still haven’t received your refund, contact us at [your email address].

Sale Items

Only regular-priced items are eligible for refunds. Sale or discounted items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. To initiate an exchange, contact us at [your email address]. Send the item to [your physical address] for processing.

Gifts

If your item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be sent to you.

If the item wasn’t marked as a gift or was shipped to the gift giver, the refund will be issued to the gift giver.

Shipping Returns

To return your product, mail it to: [your physical address].

  • Customers are responsible for covering their return shipping costs. Shipping fees are non-refundable. If you receive a refund, the return shipping cost will be deducted.
  • For high-value items, consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost returns.

Need Help?

If you have any questions or concerns about refunds or returns, please reach out to us at [your email address]. We’re here to help!